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Refund Policy

Last updated: August 2026

At PrinterSupport, we are committed to delivering high-quality technical support. We understand that issues can arise, and we have established this refund policy to ensure a fair resolution for all customers.

1. One-Time Support Services

✅ Full Refund Eligible

  • Issue was not resolved despite our best efforts
  • Service was not delivered within the agreed timeframe
  • Duplicate payment was made for the same service
  • Refund requested within 24 hours of service with unresolved issue

❌ Non-Refundable

  • Issue was successfully resolved during the support session
  • Customer cancelled the session after technician began work
  • Issue recurred due to customer actions after resolution
  • Refund requested more than 7 days after service date

2. AMC (Annual Maintenance Contract) Plans

Monthly Plans

  • Cancellation within 3 days of billing: Full refund for that month
  • Cancellation after 3 days: No refund for the current billing period; subscription stops at end of period
  • No partial-month refunds

Yearly Plans

  • Cancellation within 7 days of purchase: Full refund
  • Cancellation within 30 days: Prorated refund for unused months
  • Cancellation after 30 days: No refund; service continues until contract end

One-Time AMC Plans

  • Cancellation before first service use: Full refund within 7 days of purchase
  • After first service use: No refund

3. Refund Process

To request a refund:

  1. Call our toll-free helpline: +1-888-681-9434
  2. Provide your name, contact details, and service/order reference
  3. Describe the reason for your refund request
  4. Our team will review and respond within 2 business days
  5. Approved refunds are processed within 5–7 business days to the original payment method

4. Exceptions

Refunds will not be issued in the following circumstances:

  • Customer provided incorrect or incomplete information about the issue
  • Customer refused to follow technician instructions during the session
  • Issue was caused by third-party software, viruses, or hardware damage
  • Customer violated our Terms & Conditions

5. Disputes

If you are not satisfied with our refund decision, you may escalate the matter by contacting our senior support team. We are committed to resolving all disputes fairly and promptly. All disputes are subject to our Terms & Conditions.

6. Contact for Refunds

Phone (Toll Free): +1-888-681-9434

Available Monday–Saturday, 8 AM – 8 PM EST

DISCLAIMER: PRINTER SUPPLIER is an independent technical support provider. We are not affiliated with, endorsed by or sponsored by HP, Canon, EPSON or any brands.